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  • Accepted Answer

    Robert
    Robert
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    Wednesday, May 02 2018, 11:20 AM - #Permalink
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    Hi,

    I want to thank Ben for his help. Everything is up running again. Great and fast support!

    Thank you.

    Best wishes,

    Robert
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  • Accepted Answer

    Robert
    Robert
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    Tuesday, May 01 2018, 06:45 PM - #Permalink
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    0 votes
    Dear Ben,

    I submitted the ticket. I have an active subscription (until Jan 2019), which licence key is also in the webconfig. Though, I additionally have an inactive licence (former Zarafa licence), which might cause the problem. I only need one subscription right now. Maybe the removal of the inactive subscription might solve it?

    Thank you very much.

    Best wishes,

    Robert
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  • Accepted Answer

    Tuesday, May 01 2018, 06:22 PM - #Permalink
    Resolved
    0 votes
    Ya...you haven't upgraded Kopano versions. Perhaps your subscription has expired?

    Feel free to open a support ticket here:

    https://secure.clearcenter.com/portal/ticket.jsp


    And I'll make sure you can get the update.

    B.
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  • Accepted Answer

    Robert
    Robert
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    Tuesday, May 01 2018, 06:15 PM - #Permalink
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    0 votes
    Dear Ben,

    Thank you for your quick reply. I got:

    Mon Apr 30 03:33:01 2018: [error  ] [22565] ECChannel::HrSetCtx(): cannot open key file
    Mon Apr 30 03:33:01 2018: [error ] [22565] Error reloading SSL context
    Mon Apr 30 04:42:52 2018: [ notice] [22565] POP3/IMAP Gateway will now exit
    Mon Apr 30 04:42:52 2018: [ notice] [15894] Starting kopano-gateway version 8.4.5.0 (pid 15894)
    Tue May 1 04:43:33 2018: [ notice] [15894] POP3/IMAP Gateway will now exit
    Tue May 1 04:43:33 2018: [ notice] [12582] Starting kopano-gateway version 8.4.5.0 (pid 12582)
    Tue May 1 11:32:38 2018: [ notice] [12582] POP3/IMAP Gateway will now exit
    Tue May 1 11:32:38 2018: [ notice] [11505] Starting kopano-gateway version 8.4.5.0 (pid 11505)
    Tue May 1 11:37:04 2018: [ notice] [11505] POP3/IMAP Gateway will now exit


    Am I wrong or should this be a higher version than 8.4.5.0 now? I did the upgrade as you adviced and there are no updates anymore with:

    ENABLE_BETA=True yum upgrade "kopano-*" "lib" "python"

    Is something missing?

    Thank you for your help.

    Best wishes,

    Robert
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  • Accepted Answer

    Tuesday, May 01 2018, 06:06 PM - #Permalink
    Resolved
    0 votes
    Robert,

    Can you pick one service to restart and let's get some more log data:

    systemctl restart kopano-gateway.service
    cat /var/log/kopano/gateway.log


    B.
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  • Accepted Answer

    Robert
    Robert
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    Tuesday, May 01 2018, 05:53 PM - #Permalink
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    0 votes
    Dear Ben,

    I applied the patch and now kopano is not working anymore. kopano-server runs and I can login the webapp, but

    kopano-dagent
    kopano-spooler
    kopano-seach
    kopano-imap

    is not working anymore. I did the upgrade as adviced on the link.

    What can be wrong?

    Thank you for your help.

    Best wishes,

    Robert

    Edit:
    The kopano-spooler log says:
    Tue May 1 11:32:54 2018: [ notice] [11678] Starting kopano-spooler version 8.4.5.0 (pid 11678)
    Tue May 1 11:32:54 2018: [error ] [11678] gsoap connect: ()
    Tue May 1 11:32:54 2018: [error ] [11678] M4LMsgServiceAdmin::ConfigureMsgService() MSGServiceEntry failed 80040115: network error
    Tue May 1 11:32:54 2018: [crit ] [11678] CreateProfileTemp(): ConfigureMsgService failed 80040115: network error
    Tue May 1 11:32:54 2018: [warning] [11678] CreateProfileTemp failed: 80040115: network error
    Tue May 1 11:32:54 2018: [error ] [11678] Unable to open admin session. Error 0x80040115
    Tue May 1 11:32:54 2018: [warning] [11678] Server connection lost. Reconnecting in 3 seconds...
    Tue May 1 11:36:55 2018: [warning] [11678] Still waiting for 0 thread(s) to exit.
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  • Accepted Answer

    Saturday, April 21 2018, 08:20 PM - #Permalink
    Resolved
    0 votes
    I didn't know this, but looks like Kopano moved away from having default config files being copied to /etc/kopano/ after 8.5.5:

    https://documentation.kopano.io/kopano_changelog/kc.html#kopano-core-8-5

    All the defaults can be found in /usr/share/doc/kopano/example-config/

    B
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  • Accepted Answer

    Saturday, April 21 2018, 07:27 PM - #Permalink
    Resolved
    0 votes
    -------- UPDATE ----------


    Copied the following files


    cp /usr/share/doc/kopano/example-config/dagent.cfg /etc/kopano/
    cp /usr/share/doc/kopano/example-config/monitor.cfg /etc/kopano/
    cp /usr/share/doc/kopano/example-config/search.cfg /etc/kopano/


    And there error disappeared and the error in webconfig is also gone.

    Looks like there is some gone wrong with the .cfg files after update

    -------------------------

    Ben,

    Which .cfg files should be in /etc/kopano

    It looks that i'm missing some file, for example "spooler.cfg"

    I see this is the spooler.log
    Sat Apr 21 20:18:08 2018: [error  ] [19531] gsoap connect: ()
    Sat Apr 21 20:18:08 2018: [error ] [19531] virtual HRESULT M4LMsgServiceAdmin::ConfigureMsgService(const MAPIUID*, ULONG_PTR, ULONG, ULONG, const SPropValue*): MSGServiceEntry failed: network error (80040115)
    Sat Apr 21 20:18:08 2018: [crit ] [19531] CreateProfileTemp(): ConfigureMsgService failed 80040115: network error
    Sat Apr 21 20:18:08 2018: [warning] [19531] CreateProfileTemp failed: 80040115: network error
    Sat Apr 21 20:18:08 2018: [error ] [19531] Unable to open admin session: network error (80040115)
    Sat Apr 21 20:18:09 2018: [error ] [19531] gsoap connect: ()
    Sat Apr 21 20:18:09 2018: [error ] [19531] virtual HRESULT M4LMsgServiceAdmin::ConfigureMsgService(const MAPIUID*, ULONG_PTR, ULONG, ULONG, const SPropValue*): MSGServiceEntry failed: network error (80040115)
    Sat Apr 21 20:18:09 2018: [crit ] [19531] CreateProfileTemp(): ConfigureMsgService failed 80040115: network error
    Sat Apr 21 20:18:09 2018: [warning] [19531] CreateProfileTemp failed: 80040115: network error
    Sat Apr 21 20:18:09 2018: [error ] [19531] Unable to open admin session: network error (80040115)
    Sat Apr 21 20:18:09 2018: [warning] [19531] Still waiting for 0 thread(s) to exit.
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  • Accepted Answer

    Saturday, April 21 2018, 07:16 PM - #Permalink
    Resolved
    0 votes
    Ben Chambers wrote:

    That's a new one for me.

    Looks like there's a sample config in /usr/share/doc/kopano/example-config/presence.cfg that you could move over.

    Did kopano-presence get pulled in as a dependency? I don't believe that's required for Kopano-core/Webapp...I think it's only for Web meetings.

    If it wasn't a dependency, just remove the pkg.

    B.

    Ben,

    I just checked the updates, but it was not an dependency.
    Dependencies Resolved

    =========================================================================================================================================================
    Package Arch Version Repository Size
    =========================================================================================================================================================
    Installing:
    kopano-common x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 28 k
    replacing libkchl0.x86_64 8.4.5.0-33.1
    Updating:
    kopano-backup x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 39 k
    kopano-client x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 387 k
    kopano-contacts x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 42 k
    kopano-dagent x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 146 k
    kopano-gateway x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 137 k
    kopano-ical x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 131 k
    kopano-lang x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 64 k
    kopano-monitor x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 59 k
    kopano-presence x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 22 k
    kopano-search x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 50 k
    kopano-server x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 326 k
    kopano-server-packages x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 9.4 k
    kopano-spooler x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 95 k
    kopano-utils x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 214 k
    kopano-webapp noarch 3.4.11.1367-55.1 private-clearcenter-kopano-basic-testing 5.1 M
    kopano-webapp-lang noarch 3.4.11.1367-55.1 private-clearcenter-kopano-basic-testing 386 k
    kopano-webapp-plugin-contactfax noarch 3.4.11.1367-55.1 private-clearcenter-kopano-basic-testing 15 k
    kopano-webapp-plugin-filepreviewer noarch 2.0.0.15-11.2 private-clearcenter-kopano-basic-testing 2.4 M
    kopano-webapp-plugin-folderwidgets noarch 3.4.11.1367-55.1 private-clearcenter-kopano-basic-testing 23 k
    kopano-webapp-plugin-gmaps noarch 3.4.11.1367-55.1 private-clearcenter-kopano-basic-testing 15 k
    kopano-webapp-plugin-pimfolder noarch 3.4.11.1367-55.1 private-clearcenter-kopano-basic-testing 13 k
    kopano-webapp-plugin-quickitems noarch 3.4.11.1367-55.1 private-clearcenter-kopano-basic-testing 37 k
    kopano-webapp-plugin-titlecounter noarch 3.4.11.1367-55.1 private-clearcenter-kopano-basic-testing 8.5 k
    kopano-webapp-plugin-webappmanual noarch 3.4.11.1367-55.1 private-clearcenter-kopano-basic-testing 8.7 k
    libical-zarafa1 x86_64 1.0.1-3.2 private-clearcenter-zarafa-community-testing 172 k
    libkcarchiver0 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 100 k
    libkcarchivercore0 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 89 k
    libkcfreebusy0 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 55 k
    libkcicalmapi0 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 108 k
    libkcinetmapi0 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 203 k
    libkcmapi0 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 113 k
    libkcserver0 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 641 k
    libkcsoap0 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 256 k
    libkcssl0 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 40 k
    libkcsync0 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 30 k
    libkcutil0 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 124 k
    libmapi1 x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 191 k
    libvmime-kopano1 x86_64 0.9.2-14.2 private-clearcenter-kopano-basic-testing 770 k
    libvmime_zarafa7-0 x86_64 0.9.1+svn603-17.2 private-clearcenter-zarafa-community-testing 754 k
    libzcp_common_mapi0 x86_64 7.2.6.10-3.1 private-clearcenter-zarafa-community-testing 110 k
    libzcp_common_service0 x86_64 7.2.6.10-3.1 private-clearcenter-zarafa-community-testing 14 k
    libzcp_common_ssl0 x86_64 7.2.6.10-3.1 private-clearcenter-zarafa-community-testing 20 k
    libzcp_common_util0 x86_64 7.2.6.10-3.1 private-clearcenter-zarafa-community-testing 119 k
    libzcp_pydirector0 x86_64 7.2.6.10-3.1 private-clearcenter-zarafa-community-testing 6.1 k
    python-Flask x86_64 0.10.1-2.4 private-clearcenter-kopano-basic-testing 201 k
    python-Jinja2 noarch 2.7.3-2.4 private-clearcenter-zarafa-community-testing 336 k
    python-MarkupSafe x86_64 0.23-2.4 private-clearcenter-zarafa-community-testing 31 k
    python-itsdangerous noarch 0.24-9.4 private-clearcenter-zarafa-community-testing 22 k
    python-kopano x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 205 k
    python-mapi x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 370 k
    python-sleekxmpp noarch 1.1.11-9.2 private-clearcenter-zarafa-community-testing 539 k
    python-tlslite noarch 0.4.6-2.1 private-clearcenter-zarafa-community-testing 165 k
    python-xapian x86_64 1.2.21-7.1 private-clearcenter-zarafa-community-testing 377 k
    Installing for dependencies:
    libgsoap-kopano-2_8_62 x86_64 2.8.62-1.1 private-clearcenter-kopano-basic-testing 276 k
    Updating for dependencies:
    php-mapi x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 190 k

    Transaction Summary
    =========================================================================================================================================================
    Install 1 Package (+1 Dependent package)
    Upgrade 53 Packages (+1 Dependent package)
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  • Accepted Answer

    Saturday, April 21 2018, 07:13 PM - #Permalink
    Resolved
    0 votes
    That's a new one for me.

    Looks like there's a sample config in /usr/share/doc/kopano/example-config/presence.cfg that you could move over.

    Did kopano-presence get pulled in as a dependency? I don't believe that's required for Kopano-core/Webapp...I think it's only for Web meetings.

    If it wasn't a dependency, just remove the pkg.

    B.
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  • Accepted Answer

    Saturday, April 21 2018, 06:39 PM - #Permalink
    Resolved
    0 votes
    Ben Chambers wrote:

    Patrick,

    Thanks for the link QC...fixed it.

    In your case, you should disable the Zarafa repos during any yum command:

    --disablerepo=private-clearcenter-zarafa-community,private-clearcenter-zarafa-community-testing


    B


    Too late ;-)


    In the upgrade description is a typo:

     [root@system]# cat /var/clearos/system-database/kopano


    must be

     [root@system]# cat /var/clearos/system_database/kopano
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  • Accepted Answer

    Saturday, April 21 2018, 06:37 PM - #Permalink
    Resolved
    0 votes
    - The file presence.cfg is missing in /etc/kopano and therefor is kopano-presence not starting

    - in webconfig there is an error.
    https://preview.ibb.co/kA8n6x/2018_04_21_20_32_15_pdebrabander_nl_Kopano_Basic.png
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  • Accepted Answer

    Saturday, April 21 2018, 06:34 PM - #Permalink
    Resolved
    0 votes
    Patrick,

    Thanks for the link QC...fixed it.

    In your case, you should disable the Zarafa repos during any yum command:

    --disablerepo=private-clearcenter-zarafa-community,private-clearcenter-zarafa-community-testing


    B
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  • Accepted Answer

    Saturday, April 21 2018, 06:15 PM - #Permalink
    Resolved
    0 votes
    Ben,

    After upgrading i have the following remarks:

    - Is see with the upgrade still some packages for Zarafa.
    Are they still needed ? since Zarafa is replaced by Kopano

     libvmime-kopano1                x86_64 0.9.2-14.2        private-clearcenter-kopano-basic-testing     770 k
    libvmime_zarafa7-0 x86_64 0.9.1+svn603-17.2 private-clearcenter-zarafa-community-testing 754 k
    libzcp_common_mapi0 x86_64 7.2.6.10-3.1 private-clearcenter-zarafa-community-testing 110 k
    libzcp_common_service0 x86_64 7.2.6.10-3.1 private-clearcenter-zarafa-community-testing 14 k
    libzcp_common_ssl0 x86_64 7.2.6.10-3.1 private-clearcenter-zarafa-community-testing 20 k
    libzcp_common_util0 x86_64 7.2.6.10-3.1 private-clearcenter-zarafa-community-testing 119 k
    libzcp_pydirector0 x86_64 7.2.6.10-3.1 private-clearcenter-zarafa-community-testing 6.1 k
    python-Flask x86_64 0.10.1-2.4 private-clearcenter-kopano-basic-testing 201 k
    python-Jinja2 noarch 2.7.3-2.4 private-clearcenter-zarafa-community-testing 336 k
    python-MarkupSafe x86_64 0.23-2.4 private-clearcenter-zarafa-community-testing 31 k
    python-itsdangerous noarch 0.24-9.4 private-clearcenter-zarafa-community-testing 22 k
    python-kopano x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 205 k
    python-mapi x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 370 k
    python-sleekxmpp noarch 1.1.11-9.2 private-clearcenter-zarafa-community-testing 539 k
    python-tlslite noarch 0.4.6-2.1 private-clearcenter-zarafa-community-testing 165 k
    python-xapian x86_64 1.2.21-7.1 private-clearcenter-zarafa-community-testing 377 k
    Installing for dependencies:
    libgsoap-kopano-2_8_62 x86_64 2.8.62-1.1 private-clearcenter-kopano-basic-testing 276 k
    Updating for dependencies:
    php-mapi x86_64 8.5.8.2-27.1 private-clearcenter-kopano-basic-testing 190 k
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  • Accepted Answer

    Saturday, April 21 2018, 03:39 PM - #Permalink
    Resolved
    0 votes
    The link is not working.
    I think it should be this one: LINK
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