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Having an issue with our server following a hard disk failure. It appears no one is monitoring Clearcare tickets. I have tried calling twice and was assured I would receive a reply, but still nothing. Does anyone have any updates? Do I need to seek a new platform?
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Wednesday, August 17 2022, 12:54 PM
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  • Accepted Answer

    Monday, September 19 2022, 01:54 PM - #Permalink
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    Valery Cottet wrote:

    The last clearOS vesion was "end of life" on March of 2022 according to their own website: https://documentation.clearos.com/content:en_us:announcements_releases_clearos_end_of_life
    I am quite surprised that they still sell the subscription even if the product is not anymore updated nor supported.
    As Herm Harrison mentioned, there is a message back in January 2022 from Michael indicating that ClearOS will be supported in the long term but maybe the long term was until the end of life of the product, two months later.


    Oh, I had not seen that! It's still receiving updates but clearly when marked end of life we should not be doing new installs for people. I feel like one of the people left behind at a party when they switch off the disco lights and the white blaze of the florescent lights shows the mess left behind. I feel quite sad about this.
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  • Accepted Answer

    Saturday, September 17 2022, 04:50 PM - #Permalink
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    This is a very sad situation. Nick Howitt works tirelessly keeping ClearOS supported but I'm not sure what the rest of these people are doing; https://www.clear.co.com/leadership
    I've been a community user of ClearOS and set a few customers up with servers with some paid services, nothing super lucrative for ClearOS but I usually got them to pay ClearOS for something. It has been a very useful server for me but I feel that ClearOS 5 was the best one and it's been declining ever since. I decommissioned a ClearOS 5 last month and was reminded how good it was.

    The market has changed. It's become harder to run your own web server and email server and ClearOS needs to provide tools to make that easy again. With the demise of CentOS 8 there is not a clear path to ClearOS 8. Personally I've been using both ProxMox and TrueNAS. I think the answer to file serving is TrueNAS because it has much more comprehensive Access Control and it's snapshots are accessible with a right click in Windows File Explorer. I still don't have an alternative to the nice single sign-on for all the ClearOS services like VPN, File Server and Email.

    Speaking of VPN it seems OpenVPN is broken in that it's very very slow when it used to be fast.

    I do think there is a market for a ClearOS type server, all the little NAS units seem to do a similar job to ClearOS. However I feel like ClearOS has become like an old Samsung TV, loads of cool Internet based features that no longer work properly. Almost better if they were never included in the first place.

    I want to see it all come right.
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  • Accepted Answer

    Tuesday, August 23 2022, 04:07 PM - #Permalink
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    Nick Howitt wrote:

    There has been some support for a few issues, but not much - and he is on holiday for a week now. Completely wrong answers have been given and one system has potentially been bricked and then abandoned by support. It seems that the 4h and 24h response times contracted on Platinum and Gold systems respectively are not being honoured with tickets unanswered for over 2 weeks. Another Clearcenter service seems to have gone down on Friday. I hear nothing from Michael so I doubt if I have any future left with Clearcenter. The whole thing is a sorry saga.


    Michael did reply indicating ClearOS will be supported in the long term and that I should expect follow-up and eventual resolution; however, at this point I feel I need to consider other options moving forward as support was discontinued with no notice to customers and no firm date or plan provided when it will be restored. I'm expected to keep our servers running, but it's a small part of my overall responsibilities which is why reliable support is important to us, and I would expect others using the product. I wish you much success wherever the future takes you and appreciate the support you have been able to provide over the years.
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  • Accepted Answer

    Tuesday, August 23 2022, 09:13 AM - #Permalink
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    There has been some support for a few issues, but not much - and he is on holiday for a week now. Completely wrong answers have been given and one system has potentially been bricked and then abandoned by support. It seems that the 4h and 24h response times contracted on Platinum and Gold systems respectively are not being honoured with tickets unanswered for over 2 weeks. Another Clearcenter service seems to have gone down on Friday. I hear nothing from Michael so I doubt if I have any future left with Clearcenter. The whole thing is a sorry saga.
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  • Accepted Answer

    Monday, August 22 2022, 11:18 PM - #Permalink
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    Thank you Nick. I knew something was up as you had always provided exemplary service. I did contact Michael through the forum and will try by email. It's really disappointing to see ClearOS appear to wither away. I tried calling, also, without success. It seems without you there is no one who is able to provide support. Fortunately, I was able to arrive at a solution. The failed drive was identified by its UUID in the fstab file. I formatted a new drive matching the file system and replaced the old UUID with the one from the new drive which got me past the error and bootable. Still some work to do, but back in operation. Ironically, we were billed for support a few days after the trouble started. If there is no intent to reinstate you or offer support, we will seek to downgrade our plan and migrate away from ClearOS which we have used since its 5.0 release.
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  • Accepted Answer

    Wednesday, August 17 2022, 03:29 PM - #Permalink
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    Hello Herm. I've seen your tickets and feel very much for you. Unfortunately at the beginning of August, Clearcenter decided not use my services this month, but at the same time, don't seem to have made any arrangements for ClearOS technical tickets to be answered. Also there have been no updates to ClearOS as I do them but fortunately, there don't appear to have been any critical CVE patches released so at least ClearOS still appears to be secure.

    I'm afraid I have no idea what is going on in Clearcenter. All I can do is suggest you e-mail Michael Proper directly at mproper@clearcenter.com.

    I am really sorry I can't help as I can see you are desperate. For me, I am likewise in limbo.
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