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Hi,
I have installed my system without any issue. System is registered in Clearos web site.
After a period of time, I decided to add some SW (a kde desktop), running yum based installs, no tricky things ...
Now my system tells me it can't find the license ... but it works fine, I can use it ...
Message is no license found.
I have archives of my system, so if I could figure out which file to restore, I think I can fix this.

Can someone tell me where is/are the file I may have lost (as I don't know the filename, I can't even imagine what I may have done that removed it ...)

Thxs for you help,
Friday, September 08 2017, 09:34 PM
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Responses (3)
  • Accepted Answer

    Wednesday, September 13 2017, 09:14 PM - #Permalink
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    Hi,

    Thxs for you help.

    My system was registered correctly and I have already run the reset procedure as Dave explained.
    Thxs to the forum (which is very well done and clear), I found this myself.

    After re-registration, I have a hostkey in the web console, all went ok (declared as re-installation as Nick suggested).
    Then I restarted my system and I still have the issue at the boot: system wants to start an installation saying license file is not available.
    I can hit c/q or r for refresh (BTW, this message was also present before reboot, I have checked that also).
    If I hit r, same message is prompted again.
    But clearos is working fine: I can use it, install packages etc ...I can even open a tty console in another tty (linux standard behavior) and all is working perfectly.
    So it is not a blocking issue and may be the best thing to do is to really reinstall from scratch (I listed all the actions I did, I can easily redo the install).
    If I do so and have the same issue, well I will be happy to contribute and discover a weird bug somewhere ;)

    But as I setup an archive system very soon in my work, I am sure I have an archive in which I could retrieve the missing file if this is only a missing file somewhere.

    So current status is: unfortunately issue is not fixed even after re-register.
    I can see my system in the ClearCenter, with all menu entries working fine in the clearcenter portal so, nothing wrong there.
    Clearos is working perfectly and web console says system is registered, with name, hostkeys etc ...

    Only negative point is that message in login console (not the web one, the tty) saying license file is not here, and if I hit q, system reboots.

    Of course, I can try other actions if you have other ideas ...

    Thxs for your support
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  • Accepted Answer

    Monday, September 11 2017, 02:29 PM - #Permalink
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    Check your portal on the ClearSDN:

    https://secure.clearcenter.com/portal/

    Whether you have paid or not you can look at your system(s) there. Worst case scenario is that you can register/re-register your system by going to the registration page in Webconfig and adding a 'reset' to the URL:

    https://www.clearos.com/resources/documentation/clearos/content:en_us:kb_o_reset_registration
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  • Accepted Answer

    Saturday, September 09 2017, 08:42 AM - #Permalink
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    Can you re-register it as a re-installation so it uses the license already in your Clearcenter account?
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