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The Wizard that comes with Outlook 365 (360?) to hook up to an IMAP account assumes the username is the email address. So if my user's email is shaz@treaclemining.co then her ClearOS username name is shaz which is what ClearOS IMAP wants to see but Outlook365 unlike Outlook 2019 has no facility that I can find to enter the username you want to use.

Has anyone else come across this?

Does anyone know a way of making Outlook 365 do this?

Or a way to make ClearOS IMAP accept email address as username?

Cheers.
Saturday, March 27 2021, 10:58 PM
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Saturday, March 27 2021, 11:31 PM - #Permalink
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Ah, solved it. I stumbled upon a different route to creating an account which did not invoke the wizard (Voldermort?). It came up with the old dialog boxes like it always used to use.

From the Account Settings dropdown button it's Manage Profiles. I feel like I've discovered an abandoned part of a refurbished building but the electric is still on. The styling of these screens is very XP.

Getting all the outlook PST, OST and NET storage files to do what I want is like herding cockroaches.
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    Saturday, March 27 2021, 11:43 PM - #Permalink
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    PS, it's also reachable from expanded Control Panel (small icons) as Mail (Microsoft Outlook). They really are a bunch of bodgers.
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    Sunday, March 28 2021, 08:49 AM - #Permalink
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    Out of interest, did you have to implement Let's Encrypt certificates for e-mail as well?
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    Sunday, March 28 2021, 11:17 AM - #Permalink
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    Hello Nick,

    Outlook has always been a pain with certificates. My users always have to press "Accept Certificate". I regard it as their penance for insisting on outlook. I've not attempted to LetsEncrypt for Outlook.

    The reason for all of this is that I run an email hosting service but this user's Outlook was hitching on one of her mailboxes that was 9GB. She tried cleaning it up and got it down to 7GB through Roundcube but still Outlook was struggling with the sync.

    I tried everything I could and ended up doing two things;

    First I made a copy of the mailbox using imapsync which excluded any emails over 10MB and made that her main account, relegating the original to an archive which she can look at with Roundcube. Outlook seems OK with this 5GB IMAP.
    Second I used imapsync to copy the archive onto her ClearOS server which was not doing email at the time. Outlook seems OK with this over the LAN.

    It does rather complicate things but people have got into a bad habit of just letting emails accumulate.

    I much prefer Thunderbird to Outlook but I suspect there is a better email client if I could only be bothered to learn another.

    Regards,

    Wayland.
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    Sunday, March 28 2021, 11:56 AM - #Permalink
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    I use TB, but even that is happier with LE certs if you use IMAPS and SMTPS. AFAIK, Outlook always tries to use IMAPS and gives cert errors and LE is the easiest way round it. It works well and I've been using it for years.

    Cyrus-imap can do quotas. Have a look in /etc/imapd.conf at the autocreatequota parameter, but it is only for new accounts. You'd need to use cyradm to modify existing accounts.
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