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Long time ClearOS user here (since ClarkConnect), but not an IT professional. I know enough to be dangerous..re below.

I was having a minor issue where Outlook was reporting an expired cert, but letting me move on. (This is Zarafa community and ClearOS 6.x) Nick kindly supplied some pointers but somehow I managed to break it and now the Zarafa server component will not start. Of course, I need email critically. I'm sure it is related to a certificate.

I tried to look at the support plans on the site, but I have to say that the plan descriptions are complex. Do I really need a $395 incident to get support for a certiifcate problem in a community copy?

No one else on the forum has jumped in so I'm feeling a but stranded. Is there any help out there, or is it sadly time to bail on Clear as beyond my skill level? If so...I lose ALL my Zarafa mail/sched/contact info for three home users. Wife will not be happy.

Thanks,
Drew Vonada-Smith
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Monday, October 01 2018, 10:12 PM
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Tuesday, October 02 2018, 07:32 AM - #Permalink
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A ClearOS7 upgrade is not too bad but does really require a spare box. You can do a configuration BackUp from 6.x and Restore into 7.x, but you then need to bring all your mail and data over separately. There is a HowTo here. You also need to switch from Zarafa to Kopano. I believe Clearcenter sells a package for this but I don't know how they handle data transfer. They also used to have a lovely little HP Microserver (not as a ClearNODE) but I can't find links for the moment.

As a thought, if you are finding ClearOS difficult to manage, would it be an idea to consider Clearcare Gold (which is the first non-self-support subscription for ClearOS 7.x). There is an equivalent for ClearOS6.
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  • Accepted Answer

    Wednesday, October 03 2018, 06:55 PM - #Permalink
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    Thanks Nick and Tony,

    The requirement here is for email, calendar, contact and task syncing for two users using Outlook. So, the standard packages won't fit the bill.

    Once I can get an alternate solution for email...possibly outlook.com, then a new hardware offline rebuild for COS 7 won't seem quite so daunting. But also, not nearly as necessary. I can't knock the package, its great and COS has grown, but I'm not sure it is the best solution for an unsophisticated user anymore. Too hard/expensive to support.

    Best Regards,
    Drew
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    Wednesday, October 03 2018, 07:14 AM - #Permalink
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    There is a HowTO to help with the upgrade here which covers both imapsync and rsync.
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    Wednesday, October 03 2018, 01:01 AM - #Permalink
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    In the end have settled for the free cyrus-imap package Nick mentioned here... Had dabbled with various web-mail programs - but in the end imap was the simplest, least maintenance and most reliable. Use Thunderbird both on my Linux Workstation and Windows laptop; the imap option in the android mail app on my Samsung Note is more than good enough for mobile use. Use fetchmail to collect mail from my two ISPs. Makes things simple and consistent.

    Imap is easy to backup using imapsync. Friends and relatives donate their old machine to me when they upgrade in return for my assisting them with their pc problems. These are excellent for backups of mail, shares, config files, for testing etc. So when a new version of ClearOS comes out it is installed on one of these machines for a year or two until 1) am happy with it, 2) the major bugs have been fixed/stable and 3) running the final release version. Migration is then relatively easy - make the now proven test machine the main server, upgrade the main machine, copy mail, data etc from the temporary server and switch back to the new shiny version...
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    Tuesday, October 02 2018, 11:32 AM - #Permalink
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    Do you actually need Zarafa/Kopano or will the free cyrus-imap package work? It is even possible to install Roundcube for webmail for free. The app comes with instructions, although clearly donations to the cause are appreciated and you get some extra bells and whistles with it.
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  • Accepted Answer

    Tuesday, October 02 2018, 11:26 AM - #Permalink
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    Thanks Nick and Tony,

    Unfortunately, that level of support package is just not affordable for a guy running a server at his house for two people. Its basically just my file storage, mail server, and media server, and I've had it since the ClarkConnect days. It's gotten more complex to support over the years,and I'm not an IT pro..just an engineer with some low level experience.

    Switching to Kopano involves cost too. And going to v7 involves a lot of manual setup with really no help if I have problems. So, its a recipe for trouble for me. Now, if I bail on Zarafa and just go to Outlook.com or similar, and I only have files and media server to setup...and I do it on a spare machine, then it seems a bit more plausible.

    When I'm down for something as simple as certificates, and help on the forum is so much more limited than it seemed to be 8 years ago...well...not so good for a guy like me. "No automatic upgrade" was really a red flag of a paradigm shift to pro orientation. I knew the clock was ticking.

    Thanks,
    Drew VS
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    Tuesday, October 02 2018, 08:33 AM - #Permalink
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    Judging from this ClearOS 6.X is nearly dead... Less than a handful of months before it is unsupported with no updates whatsoever... It will still function obviously. However, security in particular will become more of an issue as time goes by, new hardware will not be supported etc... Time for a plan and action to move forward...
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  • Accepted Answer

    Monday, October 01 2018, 11:28 PM - #Permalink
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    Nick,

    I followed another one of our suggestions and pointed both of the certs in the server config file to the same cert....not the new CA one (that I seemed to lose the original of), but the other one that I preserved. It seems to be working again. So, many thanks for getting me out of my own fix.

    I now have to think about whether playing with this thing is such a good idea anymore. With so little help available, Zarafa bailing on their system, no auto upgrade to COS v7...things seem to be getting too far out of reach if I have a problem.

    Thanks again,
    Drew VS
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