I am looking for any kind of extra iinformation about the registration failure:

Jan 25 02:58:02 services02 software-update: system is not registered.

Philippe,

What I have is the /var/log/syslog and syslog.0 files and the content repeatedly shows the following:

Jan 25 17:00:03 proxy1 syslogd 1.5.0#5ubuntu3: restart.
Jan 25 17:00:03 proxy1 kernel: Kernel logging (proc) stopped.
Jan 25 17:00:03 proxy1 kernel: Kernel log daemon terminating.
Jan 25 17:00:05 proxy1 kernel: Inspecting /boot/System.map-2.6.28-11-server
Jan 25 17:00:05 proxy1 kernel: Cannot find map file.
Jan 25 17:00:05 proxy1 kernel: Loaded 54673 symbols from 45 modules.
Jan 25 17:09:01 proxy1 /USR/SBIN/CRON[12426]: (root) CMD ( [ -x /usr/lib/php5/maxlifetime ] && [ -d /var/lib/php5 ] && find /var/lib/php5/ -type f -cmin +$(/usr/lib/php5/maxlifetime) -print0 | xargs -n 200 -r -0 rm)
Jan 25 17:10:01 proxy1 /USR/SBIN/CRON[12464]: (root) CMD ([ -x /usr/sbin/update-motd ] && /usr/sbin/update-motd 2>/dev/null)
Jan 25 17:17:01 proxy1 /USR/SBIN/CRON[12575]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly)
Jan 25 17:20:01 proxy1 /USR/SBIN/CRON[12607]: (root) CMD ([ -x /usr/sbin/update-motd ] && /usr/sbin/update-motd 2>/dev/null)
Jan 25 17:30:01 proxy1 /USR/SBIN/CRON[12719]: (root) CMD ([ -x /usr/sbin/update-motd ] && /usr/sbin/update-motd 2>/dev/null)
Jan 25 17:39:01 proxy1 /USR/SBIN/CRON[12832]: (root) CMD ( [ -x /usr/lib/php5/maxlifetime ] && [ -d /var/lib/php5 ] && find /var/lib/php5/ -type f -cmin +$(/usr/lib/php5/maxlifetime) -print0 | xargs -n 200 -r -0 rm)
Jan 25 17:40:01 proxy1 /USR/SBIN/CRON[12870]: (root) CMD ([ -x /usr/sbin/update-motd ] && /usr/sbin/update-motd 2>/dev/null)
Jan 25 17:50:01 proxy1 /USR/SBIN/CRON[12981]: (root) CMD ([ -x /usr/sbin/update-motd ] && /usr/sbin/update-motd 2>/dev/null)
Jan 25 18:00:01 proxy1 /USR/SBIN/CRON[13113]: (root) CMD ([ -x /usr/sbin/update-motd ] && /usr/sbin/update-motd hourly 2>/dev/null)
Jan 25 18:00:01 proxy1 /USR/SBIN/CRON[13111]: (root) CMD ([ -x /usr/sbin/update-motd ] && /usr/sbin/update-motd 2>/dev/null)
Jan 25 18:00:01 proxy1 /USR/SBIN/CRON[13112]: (root) CMD (/etc/webmin/bandwidth/rotate.pl)

Not sure if this is what you were looking for...

Is your system log (/var/log/system) showing any more information about the registration failure?

Philippe,

Emperion does not block the use of 3rd-party DNS servers. Besides, I was using their DNS servers and was having the same issue which is why I reverted to OpenDNS for further troubleshooting.

Could your servers be blocking IP addresses from Nigeria by any chance?

I am not the right person to answer this question

I am not familiar with emperion.net is it possible that they will not allow traffic from OpenDNS source addresses? Why are you not using their DNS service?

Philippe,

I am fully aware of the long time between hops and that is because we use a VSAT link and the average latency to any site in Europe is between 550 and 700 ms. As for the DNS settings, the default settings were 127.0.0.1 and 208.67.222.222 (OpenDNS). So I took off the localhost and used 208.67.220.220 instead and the same issue is occurring.

I really want to get this working!!!!!!! HELP!!!!!!!!!!!

P.S: Could your servers be blocking IP addresses from Nigeria by any chance?

Nadim

Nadim your tracert secure.clearcenter.com is taking long amounts of time between hops. I am with Ben sounds like DNS issue.

I would run the same command from your laptop connected to router and see how long it takes to find the DNS servers. I am looking for hops that are 10 times faster; also look for the DNS entries of your server, if you have any. (webconfig: Network - - > Setting - - > IP Settings)

Sorry for the double post,

I had to subscribe ( Free Edition ), then I was able to register the system.

Thanks,

I have been having same issue.
Still haven't had any success on registration.

And this looks like a really great server edition that I was looking forward to trying.

Thanks,

EDIT: I was able to register from another PC, but can't login from ClearOS Control panel.

Philippe,

As mentioned in my reply to Ben, I connected my laptop straight to the internet, bypassing all firewalls and routers and the problem persists. It seems my IP address is getting blocked be cause my ISP confirmed that they are able to open the site from their end and a tracert from my server displays the following:

Tracing route to secure.clearcenter.com [69.90.141.78]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 1 ms 1 ms 1 ms jag01-gw.emperion.net [80.88.131.161]
3 537 ms 546 ms 544 ms 80.88.159.171
4 537 ms 549 ms 539 ms juliet.emperion.net [80.88.159.1]
5 548 ms 539 ms 662 ms 80.88.128.10
6 * 584 ms 705 ms 80.80.31.29
7 658 ms 664 ms 741 ms 212.74.68.89
8 721 ms 661 ms 655 ms nyiix.Peer1.net [198.32.160.65]
9 661 ms 659 ms 642 ms 10ge.xe-1-0-0.nyc-telx-dis-1.peer1.net [216.187.
115.181]
10 651 ms 663 ms 654 ms oc192.xe-1-0-0.mtl-bvh-cor-1.peer1.net [216.187.
115.53]
11 647 ms 663 ms 663 ms 10ge.xe-0-0-0.mtl-bvh-cor-2.peer1.net [216.187.1
15.86]
12 667 ms 738 ms 641 ms oc48-po5-0.tor-151f-cor-1.peer1.net [216.187.114
.197]
13 743 ms 691 ms 665 ms 10ge.xe-0-2-0.tor-151f-dis-1.peer1.net [216.187.
114.146]
14 669 ms 679 ms 641 ms tor-fe3-6a.ne.peer1.net [65.39.198.234]
15 640 ms 696 ms 700 ms secure.clearcenter.com [69.90.141.78]

Trace complete.

Ben,

I tried that but to no avail. I even tried connecting to https://secure.clearcenter.com/portal/new_account.jsp from a standalone machine directly connected to the internet, bypassing the router and firewall and the same thing happens.

Surprisingly enough, when I connected my laptop to the internet using my 3G connection, I was able to open the site https://secure.clearcenter.com/portal/new_account.jsp!!!!

I think this should be escalated to the admins and see if my IP address is being blocked (80.88.131.167).

Is your router allowing port 1875 in? It is one of the Firewall Rule for Incoming Connections and you are going to need it so might as well do it anyways.
I do not know if you need immediate outbound access to that port to register?

Nadim,

Check your network settings (DNS servers) and make sure you have an external interface defined as a role on at least one NIC. If that checks out, try restarting webconfig (service webconfig restart) or just reboot the server...it's possible PHP has cached some old DNS settings.

Ben

Philip,

Thanks for your reply. The server is lying behing my Untangle router and using an internal IP address. This internal IP address is fully whitelisted and has full access to the internet. I even tried turning off the different modules on Untangle in order to allow the connection to go through but to no avail.

I just sent an email to my ISP to see if there might be a DNS issue. Let's wait for their reply before we take any other steps.

Nadim

Where is your server?